Privacy Policy

Trimmr LLC ("Trimmr," "we," "us," or "our") operates the Trimmr mobile application and related services (the "Service"). This Privacy Policy explains how we collect, use, share, and protect information when you use the Service. Questions may be directed to support@trimmr-app.com.

1. Introduction

By using the Service, you acknowledge the practices described in this Privacy Policy. If you do not agree, do not use the Service. This Policy is incorporated by reference into our Terms of Service.

2. Information We Collect

Account information, such as your name, email address, phone number, authentication details, account identifiers, and whether you use the Service as a Barber or Client.
Profile information. For Barbers, this may include a business or shop name, work types, business location, service radius, services, pricing, schedules, photos, reels, license or verification information, and other business details. For Clients, this may include profile preferences, saved location, distance radius, price preference, preferred styles or services, and saved Barbers.
Booking information, such as appointments you make or receive, schedules, selected services, appointment location type, cancellation or deposit terms, payment method choice, and related status or history.
Guest booking information. If you book on our website without an account, the name, phone number, and/or email address you enter, your appointment details, and, if you gave a phone number, a record of the text messages we send you about that booking (the number, message text, time sent, and delivery outcome).
Client-to-Barber payment and payout information. When optional in-app payments are used, Stripe may collect and process payment, identity, banking, tax, verification, dispute, and payout information. Trimmr does not store full payment-card numbers or card security codes.
Barber subscription and trial information. On iOS, Apple processes paid Barber subscriptions and any applicable 14-day free trial through Apple In-App Purchase. We may receive subscription-related information from Apple, such as product identifiers, transaction and original-transaction identifiers, trial or introductory-offer eligibility and status, purchase status, renewal status, expiration information, revocation or refund status, and entitlement information. Trimmr does not receive or store the full payment-card details associated with an Apple ID purchase.
Brand Ambassador information. If you join the Brand Ambassador Program, we collect your referral code, the Barbers who enter it and when, your reward, wallet, and cash-out records, and your acceptance of the program terms. When you set up payouts, Stripe collects and verifies your identity, tax, and bank-account information (see Section 5.4).
Location information, including approximate or precise coordinates when you provide permission or save a location, to support nearby discovery, distance calculations, mobile-service eligibility, and other location-based features.
User Content, such as photos, videos, reels, audio, messages, reviews, and other materials you upload or share through the Service.
Device and usage information, such as device type, operating system, app version, IP address, identifiers, crash or diagnostic information, feature interactions, and logs needed to operate, secure, and improve the Service.
Communications, including messages you send to us for support, account requests, reports, moderation matters, privacy requests, or other inquiries.

3. How We Use Your Information

Provide, operate, maintain, secure, troubleshoot, and improve the Service, including accounts, profiles, bookings, discovery, subscriptions, optional payments, payouts, messaging, and content features;
Connect Clients and Barbers and facilitate Bookings and optional Client-to-Barber payments;
Show relevant Barbers and services based on saved location, distance radius, price preference, service preferences, and other discovery settings;
Validate mobile-service eligibility and service-radius limits using saved Client and Barber location information;
Process and verify Barber subscription and 14-day free-trial eligibility, entitlements, renewals, expirations, revocations, refunds, and plan access based on information received from Apple or another applicable subscription provider;
Send service-related communications, including confirmations, reminders, account notices, security alerts, support responses, and payment or subscription notices;
Verify identity, prevent fraud and abuse, investigate reports, enforce platform rules, administer chargebacks or transfer reversals, and protect the safety and security of Users and the Service;
Process account-deletion and privacy-rights requests;
Comply with legal obligations, enforce our Terms, and protect Users, Trimmr, and others.

Text Messages (SMS)

If you give us a mobile number when you book or in your account, we use it to send you text messages about your bookings, such as confirmations, updates from your barber, cancellations, reminders, and security or account notices, and to honor your STOP and START requests. We do not use your number for marketing texts. Our text-messaging provider, Twilio, delivers these messages on our behalf. We do not sell your phone number, and we do not share mobile phone numbers or text-message consent with third parties or affiliates for their marketing or promotional purposes. You can opt out at any time by replying STOP to any message; see Section 20 of our Terms of Service for the full text-message terms.

4. How We Share Your Information

We share information only as reasonably necessary to operate, protect, and improve the Service. We do not sell your personal information.

Between Users

Barbers and Clients may see information needed to discover one another, communicate, and complete a Booking. For example, Clients may see a Barber profile, business location, services, prices, work types, service radius, availability, content, ratings, and other public business details. Barbers may see Client identity, contact, location, service selection, and Booking details reasonably needed to provide the requested service. Information visible to another User may depend on the feature being used and the Booking location type.

If a Barber enters a Brand Ambassador's code, the Barber sees that Brand Ambassador's first name and last initial, and the Brand Ambassador sees the first name and last initial of each Barber who entered their code, along with the status of that referral.

Service Providers and Platform Partners

Apple distributes the iOS app and processes Apple In-App Purchase subscriptions, including billing, renewal, cancellation, refund, and transaction-status information under Apple's terms.
Stripe processes optional Client-to-Barber payments, booking fees, deposits, refunds, payment disputes, identity verification, connected accounts, and payouts to Barbers and Brand Ambassadors.
Supabase provides backend infrastructure, database services, authentication, server-side functions, and file storage.
Twilio sends SMS text messages on our behalf, such as booking confirmations and updates, phone-number verification, and other service communications where enabled.
Resend sends transactional emails on our behalf, such as account, booking, payment, moderation, and security messages.
Vercel hosts our website and related web infrastructure.
Other vendors may provide analytics, diagnostics, security, communications, hosting, or operational services where reasonably necessary.

These providers process information under their own privacy terms and our applicable agreements with them.

Legal and Safety

We may share information when required by law, to respond to lawful requests, enforce our Terms, investigate fraud, abuse, infringement, or safety issues, resolve disputes, or protect rights, safety, and property.

Business Transfers

We may share information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

5. Subscriptions, Payments, and Payouts

5.1 Barber Subscriptions

On iOS, paid Barber subscriptions are processed through Apple In-App Purchase. Apple controls the payment method, billing, renewal, cancellation, refund handling, and related purchase-account information under Apple's terms. Trimmr may send transaction identifiers or account-linking information to our backend to verify that a purchase is valid and associated with the correct Trimmr account. We use subscription information to grant, maintain, restrict, or remove paid-plan access.

5.2 Optional Client-to-Barber Payments

Optional in-app payments between Clients and Barbers are processed by Stripe and, where applicable, Stripe Connect. Stripe may collect payment, identity, banking, tax, verification, fraud-prevention, dispute, and payout information under Stripe's own privacy policy and terms. Trimmr does not store full payment-card details.

When a Client pays through Trimmr, the Client may be charged a separate booking fee disclosed before confirmation. The fee is separate from the Barber's listed service price and tip and may cover payment-processing and platform costs. Payments made in person are handled directly between the Client and Barber outside the Service.

Barbers who use in-app payments provide information directly to Stripe to establish and maintain a connected payout account. Stripe may use that information to verify identity, prevent fraud, comply with law, and process payouts.

5.3 Disputes and Fraud Prevention

If an in-app payment is disputed, Trimmr, Stripe, financial institutions, and card networks may use and share relevant account, Booking, transaction, service, location, and communications information to investigate the dispute, submit evidence, process reversals or offsets, recover amounts where permitted, prevent fraud, and comply with financial-network and legal requirements.

5.4 Brand Ambassador Program

If you join the Brand Ambassador Program, we keep a record of your referral code, the Barbers who entered it, when each referral became eligible for a reward, and your wallet balance, rewards, and cash-outs. We use this information to calculate and pay rewards, to cancel rewards that are refunded or disputed, to prevent fraud and abuse, and to meet accounting, tax, and legal requirements.

To cash out, you provide information directly to Stripe to set up a payout account. Stripe may collect and verify your legal name, date of birth, address, tax identification number, government-issued ID, and bank-account details under Stripe's own privacy policy and terms. Trimmr does not receive or store your bank-account number, government ID, or tax identification number; we receive your verification status and payout records. We may use subscription information from Apple or our Payment Processor to confirm that a referred Barber's payment was made and was not refunded.

6. Location Information

Location features are optional but may be required for certain functionality. Clients may save a location and coordinates to discover nearby Barbers, apply a distance radius, calculate distance, and determine whether a mobile Barber serves the Client's area. Barbers may provide business coordinates and a mobile service radius so the Service can display their location and enforce mobile-booking eligibility.

Depending on how you use the Service, location information may come from a location you explicitly save, device location permissions, address or place selection, or information associated with a Booking. You can manage device-level location permission in your operating-system settings. Disabling permission or removing saved coordinates may limit nearby discovery or mobile-booking features.

We do not use a location label alone as a substitute for coordinates when a precise distance calculation is required.

7. Your Choices and Privacy Rights

You can access and update certain account, profile, business, service, preference, and location information in the app.
You can control location, camera, photo-library, microphone, and notification permissions through your device settings.
You can manage Apple subscriptions, including cancellation during an applicable 14-day free trial, through your Apple ID subscription settings. Trial eligibility, cancellation, billing, and refund options are governed by Apple and applicable law.
You may initiate account deletion through in-app account settings where available, or contact support@trimmr-app.com for assistance. Deletion removes or de-identifies profile and associated personal information except where retention is reasonably necessary for legal, security, fraud-prevention, tax, payment, dispute-resolution, moderation, or recordkeeping purposes.
California residents may have rights under California privacy law, including rights to know, access, correct, or request deletion of personal information and to opt out of certain sharing where applicable. Trimmr does not sell personal information.
Depending on where you live, you may have additional privacy rights. To exercise a right, contact support@trimmr-app.com. We may need to verify your identity before completing the request.

8. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will delete it. Users aged 13 to 17 may use the Service only with the involvement and consent of a parent or legal guardian, and payments by minors must be authorized as described in our Terms of Service.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information, and we work with service providers that maintain security practices appropriate to their services. However, no method of transmission, processing, or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain information for as long as an account is active or as reasonably necessary to provide and secure the Service, verify subscription entitlements, process payments and disputes, maintain financial and transaction records, comply with legal obligations, resolve disputes, enforce agreements, investigate abuse, and protect Users. When information is no longer needed, we delete or de-identify it in accordance with applicable law and our operational requirements. We keep Brand Ambassador reward and payout records for as long as accounting, tax, fraud-prevention, and legal requirements call for, even if an account is closed, and detach them from your account where practical.

11. United States Only

The Service is offered only to Users located in the United States. It is not intended for or directed to Users outside the United States and is operated using systems located in the United States. If you are outside the United States, do not access or use the Service.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through a channel reasonably available for the Service, such as an in-app notice, an updated effective date, or email where appropriate. Changes apply on a going-forward basis from the stated effective date. Your continued use of the Service after changes take effect constitutes acceptance to the extent permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or your information, contact:

Trimmr LLC
2108 N St, Ste 11737
Sacramento, CA 95816
support@trimmr-app.com